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    When you place your order, you will receive a confirmation email. All items purchased that are in stock will be sent out to you within 2 working days. If an item that you have ordered is temporarily out of stock we will get in touch with you to advise you of the earliest possible delivery date. If you are not satisfied with the delivery date we will offer you the option of cancelling the order and refunding your card.

    Items will be sent via 1st class Royal mail or Parcel Force, Please request special delivery at the check out if you wish for a signed/guaranteed next day delivery.

    If you have any questions please get in touch email hello@thehooraystore.co.uk

    Standard (1st class royal mail or parcel force) - £3.95
    Your order will reach you within 3-5 working days.

    Next day delivery (signed/next day guaranteed) - £7.50
    Order by 12pm for this service.

    Orders placed after 12pm on Thursday will be dispatched on Friday and delivered on the following working day which will be Monday. This is a signed for service.

    Saturday delivery (signed/saturday guaranteed) - £9.50
    Order by 12pm on Friday for your order to be guaranteed for Saturday.

    Orders placed after 12pm on Friday will be dispatched on Monday being the next working day. This is a signed for service.

    International to Europe - £9.95

    International to the rest of the world - £21.95

    Please note any duties and taxes charged at customs when sending overseas, are the buyers responsibility to pay.

    If you would like to return or exchange a product, please contact us via email hello@thehooraystore.co.uk within 3 working days of receiving your order. You must return or exchange goods within 7 working days of delivery. 

    The product you return must be in a new and unused condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or signs of any wear. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

    The cost of returning any unwanted products will be the responsibility of the buyer. Please ensure you keep all the original packaging and carefully repackage the goods for transit as it is also the buyer’s responsibility to insure the goods for transit. We can’t reimburse you for return delivery costs unless the item is faulty.

    The value of all accurately returned, unwanted products will be credited to the original customer’s credit or debit card minus any relevant delivery charges. The same procedure and guidelines should be followed if you would like to exchange your order, re-delivery charges will apply if required and any necessary revised payments processed.

    The Hooray Store does not accept liability for any delays or damages once the goods have left us and are in possession of the carriers. Goods should be inspected on receipt of delivery, and damages to be advised in writing within 3 working days of delivery, so that we can arrange replacement goods and start following up the carriers, email hello@thehooraystore.co.uk. If you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the carriers.

    If the goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, please contact us within 3 working days after you have received your goods as no claim for a replacement can be made after 3 working days. Any claims regarding damaged or defective goods email hello@thehooraystore.co.uk. If possible please email photo’s, and goods must be returned within 7 working days for us to take a look.

    Please get in touch if you have any questions hello@thehooraystore.co.uk



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